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Refunds & Exchanges

Shop Policies

All sales are final

You must contact me within 7 days of the receipt of your order for any order issues. 

Any errors made by me are reviewed before processing refunds

Just remember to contact me immediately for any issues with your order 

Custom Cases

Price quotes are submitted within 72hrs of receipt. Please contact if you do not receive one

Custom orders are not processed until a complete payment has been received.

Customers only have 2 chances to make any layout changes. 

If colors are not chosen for the requested cabochon pieces, I will choose one based on the requested theme

Customers are not able to make cabochon piece changes once they have been created

♡ Custom orders have a 2-4 week waiting period. Customers are notified if a longer time frame is anticipated

There are ABSOLUTELY no refunds or exchanges for custom made items.

Custom Nails

Custom Nail designs are not offered at this time

You may request a custom listing for a custom nail sizing of a premade design

♡ Nails are made to order. Customers are notified if a longer time frame is anticipated

Nail orders have a 1-2 week waiting period.

There are no refunds or exchanges for nail items, because they are made to order.

Ordered a Custom Case! Check out the timeline

Submit custom order form

♡ Receive quote within 72 hrs

Approve/disapprove/change the requested items

Payment processed and approved (1-2 business days)

Requested pieces are created

If you've requested a specialty item that needs to be ordered, it is ordered for case

Custom item that was ordered has arrived to me

Send layout to customer

Layout confirmed/denied

Create Case 

Case is air dried 

Ship case to customer.

I will keep you updated every step of the way!

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