Refunds & Exchanges
♡ All sales are final
♡ You must contact me within 7 days of the receipt of your order for any order issues.
♡ Any errors made by me are reviewed before processing refunds
♡ Just remember to contact me immediately for any issues with your order ♡
♡ Price quotes are submitted within 72hrs of receipt. Please contact firstname.lastname@example.org if you do not receive one
♡ Custom orders are not processed until a complete payment has been received.
♡ Customers only have 2 chances to make any layout changes.
♡ If colors are not chosen for the requested cabochon pieces, I will choose one based on the requested theme
♡ Customers are not able to make cabochon piece changes once they have been created
♡ Custom orders have a 2-4 week waiting period. Customers are notified if a longer time frame is anticipated
♡ There are ABSOLUTELY no refunds or exchanges for custom made items.
♡ Custom Nail designs are not offered at this time
♡ You may request a custom listing for a custom nail sizing of a premade design
♡ Nails are made to order. Customers are notified if a longer time frame is anticipated
♡ Nail orders have a 1-2 week waiting period.
♡ There are no refunds or exchanges for nail items, because they are made to order.
Ordered a Custom Case! Check out the timeline
♡ Submit custom order form
♡ Receive quote within 72 hrs
♡ Approve/disapprove/change the requested items
♡ Payment processed and approved (1-2 business days)
♡ Requested pieces are created
♡ If you've requested a specialty item that needs to be ordered, it is ordered for case
♡ Custom item that was ordered has arrived to me
♡ Send layout to customer
♡ Layout confirmed/denied
♡ Create Case
♡ Case is air dried
♡ Ship case to customer.
I will keep you updated every step of the way!